Customer Information
Shipping & Returns Information
This page sets out how The Fish Boots presents shipping and returns information, and what to consider when ordering Western footwear.
Shipping Information
Policy status
We believe customers should see confirmed terms, not estimates dressed up as promises. The table below lists the policy details that will be published on this page. Items marked To be confirmed are placeholders and do not represent current commitments.
| Topic | Status |
|---|---|
| Shipping destinations | To be confirmed |
| Shipping methods & carriers | To be confirmed |
| Shipping rates | To be confirmed |
| Estimated delivery times | To be confirmed |
| Order tracking | To be confirmed |
Order Processing
What happens after an order
Order processing generally includes confirming the order details, preparing the boots for shipment and packaging them to travel safely. Processing times for The Fish Boots will be stated here once confirmed.
Before placing any order, it is worth double-checking the size, width and style you have chosen. Our Size Guide can help you make a confident choice.
Delivery Considerations
Receiving your boots
- Make sure the delivery address is complete and accurate.
- Inspect the package on arrival and note any visible damage.
- Open boxes carefully to avoid scratching the leather.
- Try boots on indoors, on a clean surface, so they stay in original condition while you assess the fit.
Returns & Exchanges
Return and exchange terms
Return and exchange terms will be published here once confirmed. Until then, the items below are placeholders only and should not be read as eligibility rules, deadlines or guarantees.
| Topic | Status |
|---|---|
| Return window | To be confirmed |
| Exchange options | To be confirmed |
| Return shipping costs | To be confirmed |
| Refund method & timing | To be confirmed |
| Non-returnable items | To be confirmed |
| Warranty information | To be confirmed |
Whatever the final terms, footwear returns commonly depend on the condition of the item. As general good practice:
- Try boots on indoors only, on a clean carpet or rug.
- Avoid creasing the vamp by walking extensively in boots you may return.
- Keep tags, inserts, the original box and any paperwork.
- Do not apply conditioners, polishes or protectors until you are sure you are keeping the boots.
These are general recommendations, not The Fish Boots policy terms.
Product Condition
Protecting your options
Customer Support
We are here to help
If you have a question about shipping, delivery, sizing or returns, our team would rather answer it clearly than have you guess. Many fit questions are also answered on our FAQ page.
How to Request Assistance
Three simple steps
- Visit our Contact page.
- Choose a subject that describes your question, such as shipping, returns or sizing.
- Include any relevant details, such as the style and size you are asking about.
Important Questions
Shipping & returns, answered
When will the shipping policy be available?
Confirmed shipping and returns terms will be published on this page. Until then, please contact us with any questions before making plans that depend on specific terms.
Do the items marked “To be confirmed” apply now?
No. Items marked as pending are placeholders. They are not commitments and should not be relied upon until confirmed terms replace them.
Should I keep the original packaging?
Keeping the original box and packaging is generally helpful if you may need to return or exchange footwear, as many retailers expect items to be returned in original condition.
Can I ship Pirarucu products internationally?
Pirarucu is listed under CITES Appendix II, so international movement of its products is regulated. Requirements vary by country; check current rules before shipping or traveling across borders.
Support
Have a question about an order?
Reach out through our contact page and include as much detail as you can.