Customer satisfaction is our top priority. We want you to love your new boots, but if for any reason you’re not completely happy with your purchase, we’re here to help. Please review our return and refund guidelines below.
30-Day Easy Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition
- Returned in the original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Once your return is approved, we’ll provide you with the return address and instructions.
How to Start a Return
To initiate a return, please contact our support team at support@thefishboots.com with your order number, reason for return, and any relevant photos (if applicable). Our team will respond within 1-2 business days with the next steps.
Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed within 5-10 business days, and the amount will be credited back to your original payment method.
Please note: Shipping fees are non-refundable.
Exchanges
If you would like to exchange your boots for a different size or color, please contact us at [your support email]. We’ll help you arrange a smooth and quick exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll replace the item or issue a full refund after verification.
Non-Returnable Items
- Certain products cannot be returned, including:
- Items marked as final sale or clearance
- Customized or personalized orders
Return Shipping
Customers are responsible for covering the return shipping costs unless the item was defective or sent in error. We recommend using a trackable shipping service to ensure your return is received safely.
Need Help?
If you have any questions about our return or refund process, please reach out to our friendly support team at:
We’re here to make sure your experience with Fish Boots is smooth and worry-free.